Set Up New Internet, TV or Mobile Service
Check availability, choose the right internet speed, understand your quote and prepare for installation with Better Connect’s nationwide service concierge.
Support Hub & Contact Us
Practical answers for choosing, setting up and managing internet, TV and mobile service with Better Connect.
Browse Support Topics
Moving or Transferring Internet Service
Plan your internet move, compare transfer and new-service options, avoid gaps in coverage and return old equipment with help from Better Connect.
Internet Billing, Payments and AutoPay
Understand your first internet bill, promotional rates, AutoPay credits and disputed charges. Learn what to gather before contacting your provider.
Troubleshoot Internet and Wi-Fi Problems
Diagnose outages, slow internet, Wi-Fi dead spots and connection drops with safe checks. Know when to contact your provider for a repair or escalation.
Compare Internet Plans and Providers
Compare internet speed, upload performance, recurring cost, equipment and terms across eligible providers with Better Connect’s nationwide concierge.
Internet Contracts and Term Agreements
Understand internet contract terms, price guarantees, early termination fees and bundle obligations before accepting or changing a service agreement.
Internet Equipment and Installation Help
Choose compatible internet equipment, prepare for self-install or technician installation, improve router placement and avoid equipment-return charges.
Internet Promotions and Gift Card Help
Understand internet promotional prices, free-month offers, provider rewards and gift-card claims. Check eligibility, deadlines and redemption records.
Manage Internet Account and Profile Details
Safely update provider contact details, recover account access, manage authorized users and keep Better Connect service requests separate from provider accounts.
Cancel, Downgrade or Switch Internet Service
Compare downgrade and switch options, confirm cancellation terms, protect phone numbers and document equipment returns before ending internet service.
Contact our concierge for guidance, or check service at your address.