A Realtor's 10-Minute Internet Readiness Call

# A Realtor's 10-Minute Internet Readiness Call The best client follow-up often happens in small, well-timed conversations. A ten-minute **internet readiness call** after the contract is signed can uncover serviceability problems, installation delays, and work-from-home needs before they become moving-day emergencies. You do not need to become an internet expert. Your role is to ask a few practical questions, identify urgency, and connect the client with a specialist who can compare address-specific options. Better Connect handles that handoff so you can stay focused on the transaction and the relationship. ## Why an Internet Readiness Call Matters Internet availability is tied to the exact address, not just the city or ZIP code. A home may qualify for fiber, cable, fixed wireless, or only a limited set of options. New construction can be especially tricky because the address may not appear in provider systems yet, or the street may lack a completed service line. Clients often assume a working wall jack means active service is easy to order. That assumption can fail when a technician discovers cut coax, missing fiber equipment, an unrecognized unit number, or a construction request that requires extra lead time. A short call gives the client permission to handle connectivity early. It also gives you a useful reason to stay present after the major contract milestones are underway. ## The 10-Minute Realtor Client Follow-Up Agenda ### Minute 1: Confirm the move timeline Ask when the client expects to receive keys, begin moving belongings, and sleep in the home for the first time. Those dates may be different. The gap between closing and move-in can create a valuable installation window. ### Minutes 2-3: Ask how the household uses internet Focus on activities rather than a guessed speed number: - Does anyone work or attend school from home? - How many people may stream at the same time? - Are gaming, video calls, cloud backups, or large uploads important? - Will cameras, doorbells, TVs, or security equipment depend on Wi-Fi? - Is cellular reception weak inside the property? These answers help a concierge compare realistic options without pushing more speed than the household needs. ### Minutes 4-5: Verify the exact service address The complete address should include the unit number, ZIP code, and any directional details. For a new build, ask whether the builder or property manager has identified an approved provider or confirmed that the home is connected to the neighborhood network. Do not promise that a provider serves the property just because a nearby home has service. Two homes on the same street can have different serviceability records. ### Minutes 6-7: Identify installation constraints Ask whether the client can provide access before move-in, whether a gate or building office controls entry, and whether the property has an existing modem, router, optical network terminal, or coax connection. Renters may also need management approval for drilling or new wiring. If the client needs internet immediately for work, encourage a backup plan until activation is confirmed. A mobile hotspot or fixed wireless option may bridge a gap, but availability and performance still need to be checked at the address. ### Minutes 8-9: Make the Better Connect handoff Submit the client's information through the Better Connect partner flow with permission. A concise note makes the follow-up more useful: move date, exact address, preferred contact method, work-from-home needs, and any concern about installation. The [Preferred Partner App](https://partners.betterconnect.ai) gives real estate professionals a direct way to send referrals. [Alex](https://alex.betterconnect.ai), the AI assistant built for real estate agents, can also help prepare client messages, follow-up scripts, listing copy, appointment reminders, provider questions, and instant client referrals. ### Minute 10: Set one expectation Tell the client what happens next. A simple message works: "Better Connect will reach out to compare available providers and help coordinate setup. Please keep an eye out for their call or message." That closes the loop without making you responsible for quoting plans or troubleshooting equipment. ## A Client-Ready Message You Can Use > Before moving day, I want to help you avoid a last-minute internet delay. Better Connect can check providers at the exact address and help coordinate internet, TV, mobile, or home security setup. May I send them your contact information and move date? The message is useful because it explains the value, asks permission, and gives the client a clear next step. ## How the Call Protects Your Client Experience Clients remember whether the move felt organized. Helping them think about connectivity before closing can prevent missed work, frustrated children, delayed security devices, and frantic calls after the keys are delivered. The referral also keeps your boundary clear. You remain the trusted advisor who identified the need, while Better Connect becomes the service specialist who compares providers and helps with ordering. ## Make Internet Readiness Part of Every Closing Add this ten-minute conversation to your standard post-contract checklist. It is quick, practical, and easy to delegate once the client says yes. [Open the Better Connect Preferred Partner App](https://partners.betterconnect.ai) to submit a referral and give your client a simpler path to move-in connectivity. <p align="center"><img src="https://isp.betterconnect.ai/better-connect-logo.png" alt="Better Connect logo" width="96"></p>